Refund Policy

1.14-day refund guarantee

We want you to be happy with PDFDoco. If you're not, you can request a full refund within 14 days of any payment — for any reason, no questions asked. This applies to:

Refunds are for the full amount you paid, including any sales tax or VAT charged at checkout.

2.How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and issues all refunds. You can request a refund in any of these ways:

1. 1

   Through Paddle (fastest)

   Go to paddle.net, enter the email address you used at checkout, find your PDFDoco order and request a refund.

2. 2

   Reply to your receipt

   Reply to the Paddle receipt email you received when you paid, and ask for a refund.

3. 3

   Contact us

   Email support@pdfdoco.com with the email address you used at checkout (and your order number if you have it). We'll arrange the refund with Paddle.

You don't need to give a reason, although feedback helps us improve.

3.When you'll get your money back

• We aim to approve refund requests within 2 business days.
• Paddle returns the money to your original payment method. Depending on your bank or card provider, it usually appears within 5–10 business days.
• Paddle emails you a confirmation when the refund is issued.

4.What happens after a refund

When a payment is refunded, the paid access it covered ends and your account returns to the free plan. Refunding a Pro payment also cancels the subscription, so you won't be charged again. Files you created with PDFDoco are yours to keep — they were saved on your device.

5.Cancelling a subscription

Cancelling and refunding are different:

• Cancel to stop future renewals. Use the link in your Paddle receipt email, go to paddle.net, or email us. You keep Pro until the end of the period you've paid for, and you won't be charged again.
• Refund to get money back for a payment made in the last 14 days. A refund also ends access for that payment.
• The 7-Day Pass doesn't renew, so there's nothing to cancel.

6.After 14 days

Payments older than 14 days aren't normally refundable, but you can still cancel at any time to stop future charges. We'll always refund — whenever you ask — if you were charged in error, charged twice, or charged after you had cancelled, or if a technical problem on our side stopped you from using what you paid for and we couldn't fix it.

We may decline repeated refund requests that appear to abuse this policy (for example, repeatedly buying and refunding), and refunds are not available where a payment has already been reversed through a chargeback.

7.Your legal rights

This policy adds to, and does not limit, any rights you have under consumer law. If you live in the EU, EEA or UK, you have a statutory right to withdraw from an online purchase within 14 days — our refund guarantee honours that in full, even after you have started using your paid plan. Paddle's Buyer Terms also apply to your purchase.

8.Questions

Questions about a payment or refund? Email support@pdfdoco.com — we reply within 2 business days. For payment-specific questions you can also contact Paddle directly at paddle.net.